Customer Service for Parimatch Players
The Parimatch support team serves as the eyes and ears of the whole company. That’s what they claim and provide to the highest level! The extended team is designed to communicate with clients on any issues they need, to listen to clients’ complaints or about their failures, to calm them down if necessary, fulfill their requests, or simply guide them to the necessary sections of the website if they feel lost.
In fact, Parimatch online betting website has created one of the largest support teams in the industry. It’s built up with as many as 240 people, who speak seven languages and serve clients through eight channels of communication! The Parimatch support team is available for clients round the clock, hence, if you find you can’t do without their help, don’t look at your watch. Regardless of the time of the day, they will always be there to serve you.
How to Contact Parimatch
The Parimatch support service is available through various means including:
- live chat
- telephone;
- messengers (Telegram, WhatsApp).
Depending on the essence of your application, you may be redirected to a respective department. Overall, the Parimatch support team combines four. Let’s dig deeper into each of them now:
Incoming Line DP
The members of the Parimatch support team incorporated in the Incoming Line department serve in the hotline and the online chat. Their responsibilities include answering letters and guiding clients to the target staff in accordance with their questions. The moment there’s a complicated or troublesome matter on the incoming line, a supervisor is called. The latter specializes in resolving customer issues, testing an operator’s knowledge and skills upon employing him/her, reviewing operators’ performance (those included in the group under the supervisor’s responsibility), and later providing feedback on their performance.
Sales DP
The next department of the Parimatch support system is occupied by employees engaged in attracting new users through innovative offers and promotions. Besides, the whole Parimatch customer base is entrusted to them.
The SMM DP
The SMM department involves Parimatch support workers engaged in responding to messages, social media, forums, etc. They know well how to approach those clients who are in moments of mental devastation, hence they always keep a friendly tone while communicating professionally.
Quality Control DP
And finally, the last but not least important department forming the Parimatch support system is designed for personnel recruitment, interviewing, training, monitoring, and improvement. Besides all this, it’s important to mention that the Parimatch support team also involves analytics for customer requests since they know well that bettors and gamblers can share their opinion about any inconveniences of the bookmaker.
If the call is inconvenient for you, use the Parimatch email channel to resolve the issue you have faced. Surely, in such cases, you will have to wait till you get an answer since the support specialists will need time to process the request. You can create it either by clicking on the address on the main page of the site or by copying it to the clipboard and then writing directly from your email address.
When contacting the support through the Parimatch email, make certain you have typed the address correctly. Indian bettors are requested to use the email designed especially for the region. It is support.in@parimatch.com.
Summarize the essence of the issue, attach scans of documents or screenshots, if necessary. The answer will be sent to the sender’s mail.
Mobile Number
Contacting the bookmaker through the Parimatch number is perhaps the simplest and most popular means for solving issues or getting a consultation. The bookmaker is available in many countries but it doesn’t have a Parimatch number for all of them. Unfortunately, the bookmaker doesn’t have an Indian prefix, either. However, it features an official dedicated channel that works reliably. Hence, all bettors are welcome to contact Parimatch support in several other means available for Indian punters.
Live Chat on Site
When you access the official webpage of the bookmaker, you can spot in the bottom corner to the right the Parimatch live chat option. Here you will get almost an instant answer to any question bothering you in a written form. To access Parimatch live chat, just tap (if you are using the mobile app) or click the button “Any Questions?”. Once done, a window will immediately pop out requesting you to name yourself and formulate your question. As quickly as two minutes, one of the bookmaker’s specialists will answer you and help you find a solution to your problem. The communication with that specialist will start as soon as he/she enters the live chat.
By the way, that Parimatch bookmaker users are allowed to sign in through their social media account.
Contact by Social: WhatsApp and Telegram
Another Parimatch contact means to get in touch with the support team is making a WhatsApp call on the number +380508062204. Whenever you contact the hotline, be prepared to answer questions that the specialist will give you in order to identify you as the account holder. In such cases, you had better prepare all the data and answers beforehand not to waste either your or the Parimatch support specialist’s time.
Furthermore, the Parimatch contact with the bookie’s specialists is carried out either in English or in Hindi, depending on the client’s preference.
The Telegram channel for messaging Parimatch support for Indian bettors is @ParimatchINDIA_bot.
The customer support team of Parimatch bookmaker is always ready to solve any problem with the company promptly, providing a competent answer. It encourages its bettors to contact the support the moment they can’t fix out anything on their own. And still, there is an extended section titled “Questions and Answers” where the support team has gathered the issues bettors face most often. Reading the answers, you may find what bothers you right on the spot, even without the help of the customer support specialists.
